Kindle Technical Support

System Requirements

  • Kindle Fire 2014 models and later
A black Amazon Fire tablet displays the word "fire" in lowercase white letters above the Amazon smile logo, set against a purple screen with a soft purple-to-blue gradient background.

Known Issues

Current version

The latest version of Zoombinis for the Kindle is 1.0.4. Please make sure you’re running the latest version.

I can’t find the credits

There should be a small link to the credits in the upper right of the Options window; some devices are not showing it, we’re looking into it.

Some puzzles are unsolvable in a way that all Zoombinis can’t get through

Some puzzles can just be really hard, but if you think you’ve spotted an issue in the logic, please email us at zoombinis@terc.edu and include as much detail as possible including your device info and screenshots if possible.

FAQs

I remember the Zoombinis have "feet" sounds as they move - will they be restored?

The sounds were in our pre-release builds but we ran into technical issues and in scenes where multiple Zoombinis were moving it resulted in a cacophony. We still hope to bring them.

What about the two Zoombinis sequels - Mountain Rescue and Island Odyssey?

We would like to do more Zoombinis, but have no plans at this time.

Contact Us – Bug Reports, Feedback, Comments

Please email us at and include as many details as you can – what model device you’re using, OS version, description of the issue, and screenshots if possible. Thanks!

How to Get a Refund

Refunds for Zoombinis for the Kindle must be requested through Amazon. Their policy states: Apps and In-App Products purchased from the Amazon Appstore may be eligible for a refund within 90 days of purchase, depending on the circumstances of your order. To request a refund, visit Your Orders and select “Return for Refund” next to that order. If you do not see a “Return for Refund” button, you are not eligible for a refund for that order. Please see the “Digital Products” section of Amazon’s About Our Returns Policies for more details.